Comments on: The Hassles of Supporting Older Products – Adobe vs. Apple http://blog.utest.com/the-hassles-of-supporting-older-products-adobe-and-apple/2009/08/ Software Testing Community Wed, 08 Sep 2010 07:17:21 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Stanton Champion http://blog.utest.com/the-hassles-of-supporting-older-products-adobe-and-apple/2009/08/comment-page-1/#comment-14522 Stanton Champion Sun, 27 Sep 2009 21:55:56 +0000 http://blog.utest.com/?p=1523#comment-14522 Adam, Sorry to hear you're having trouble. The first thing I would do is contact Adobe's technical support and make sure they know you're having trouble. If they ever decide to release a patch (even though they say they won't), they'll be aware of your issue. The second thing - are you using Snow Leopard's 32 bit or 64 bit kernel? It's possible that one or the other is a better choice for PS and large files. The final question - PS has long had some funky issues with large files. Did you have the same problems in Leopard as well? How large are the files? Adam,

Sorry to hear you’re having trouble. The first thing I would do is contact Adobe’s technical support and make sure they know you’re having trouble. If they ever decide to release a patch (even though they say they won’t), they’ll be aware of your issue.

The second thing – are you using Snow Leopard’s 32 bit or 64 bit kernel? It’s possible that one or the other is a better choice for PS and large files.

The final question – PS has long had some funky issues with large files. Did you have the same problems in Leopard as well? How large are the files?

]]> By: Adam Nieman http://blog.utest.com/the-hassles-of-supporting-older-products-adobe-and-apple/2009/08/comment-page-1/#comment-14520 Adam Nieman Sat, 26 Sep 2009 21:11:24 +0000 http://blog.utest.com/?p=1523#comment-14520 I've had big problems with Photoshop CS3 since installing Snow Leopard (I haven't had cause to test InDesign, Flash or Dreamweaver yet). I'm working on large files at the moment and frequent crashes, many of which require re-starting the computer, have cost me hours. This does NOT make me more inclined to update to CS4; it makes me feel stupid for relying so heavily on Adobe products. I'll be investing both time and money on alternatives in future. There are several reasons I've lost trust in Adobe recently, this is just the latest. I’ve had big problems with Photoshop CS3 since installing Snow Leopard (I haven’t had cause to test InDesign, Flash or Dreamweaver yet). I’m working on large files at the moment and frequent crashes, many of which require re-starting the computer, have cost me hours. This does NOT make me more inclined to update to CS4; it makes me feel stupid for relying so heavily on Adobe products. I’ll be investing both time and money on alternatives in future.

There are several reasons I’ve lost trust in Adobe recently, this is just the latest.

]]> By: Stanton Champion http://blog.utest.com/the-hassles-of-supporting-older-products-adobe-and-apple/2009/08/comment-page-1/#comment-14471 Stanton Champion Mon, 31 Aug 2009 12:40:00 +0000 http://blog.utest.com/?p=1523#comment-14471 Thijzo, I agree with you. I paid full price for CS3 and I feel let down as well. If it weren't for the fact that CS3 supposedly works just fine on Snow Leopard, I would be pretty upset. But they have one group of developers who must work on CS4 issues and another group who must keep developing CS5. When you look at it this way, a new reality emerges: Adobe probably stopped fixing CS3 issues the moment CS4 launched. For that, we have to blame their 18 month release cycle. It's great for people who always want the latest features, but for businesses and enterprises it's a serious burden. By the way, another company with an 18 month release cycle is Apple. The only way to make this stop is if we as customers start demanding long term support agreements. Microsoft offers this - Adobe and Apple should too. Thijzo,

I agree with you. I paid full price for CS3 and I feel let down as well. If it weren’t for the fact that CS3 supposedly works just fine on Snow Leopard, I would be pretty upset.

But they have one group of developers who must work on CS4 issues and another group who must keep developing CS5. When you look at it this way, a new reality emerges:

Adobe probably stopped fixing CS3 issues the moment CS4 launched.

For that, we have to blame their 18 month release cycle. It’s great for people who always want the latest features, but for businesses and enterprises it’s a serious burden. By the way, another company with an 18 month release cycle is Apple.

The only way to make this stop is if we as customers start demanding long term support agreements. Microsoft offers this – Adobe and Apple should too.

]]> By: Thijzo http://blog.utest.com/the-hassles-of-supporting-older-products-adobe-and-apple/2009/08/comment-page-1/#comment-14470 Thijzo Mon, 31 Aug 2009 10:39:28 +0000 http://blog.utest.com/?p=1523#comment-14470 I think you - and most commentators - tend to forget one thing: users who only recently purchased CS3 were charged the full price (my company paid over 2000 euros less than half a year ago). Then, the "two-year-old"-argument was not used to lower the price. Now, the "two-and-a-half-year-old"-argument is suddenly in effect! For my company, the software is only six months old! We paid full price, Adobe should deliver full service. It's as simple as that. All the logic in the world couldn't change that (other than Adobe's pockets). I think you – and most commentators – tend to forget one thing: users who only recently purchased CS3 were charged the full price (my company paid over 2000 euros less than half a year ago). Then, the “two-year-old”-argument was not used to lower the price. Now, the “two-and-a-half-year-old”-argument is suddenly in effect!

For my company, the software is only six months old! We paid full price, Adobe should deliver full service. It’s as simple as that. All the logic in the world couldn’t change that (other than Adobe’s pockets).

]]> By: Writing for uTest – Supporting Older Software | Stanton Champion http://blog.utest.com/the-hassles-of-supporting-older-products-adobe-and-apple/2009/08/comment-page-1/#comment-14469 Writing for uTest – Supporting Older Software | Stanton Champion Mon, 31 Aug 2009 03:16:04 +0000 http://blog.utest.com/?p=1523#comment-14469 [...] The Hassles of Supporting Older Products – Adobe vs. Apple [...] [...] The Hassles of Supporting Older Products – Adobe vs. Apple [...]

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