But one thing that ALL crowdsourcing companies like to preach is how loyal and trustworthy and professional their community is. I know because I’ve read it in 100 different sites. Hell, I’ve written it a 100 different times here at uTest. So why do crowdsourcing companies insist upon telling the world how loyal and earnest their community is? Maybe it’s to assuage the fears of prospective customers about entrusting their logo design, app development, content production or marketing to a community of strangers. Maybe it’s because if marketers say it enough times, we hope it’ll come true.
The more pessimistic view is that people — cloaked in the anonymity of the web — often act in greedy, selfish, mean-spirited ways (this perspective didn’t make it into the crowdsourcing brochure, by the way). Such dark behavior is well-documented and takes the form of flame wars on message boards, bullying via social media and online fraud.
So which is it — are people good-natured and honest? Or are they money-hungry malcontents who will do anything to get ahead, as long as they don’t get caught? Obviously it depends on the people, but I learned the truth about our community this week — and it was a lesson we learned the hard way.
A little background: At uTest, we pay our testers twice per month via PayPal or Payoneer. And at this point in our growth, each pay cycle involves a non-trivial amount of cash — pretty deep into the five-figure range. Now, it’s not easy or flattering to admit this, but in our most recent pay cycle, we experienced a glitch that caused us to pay our testers twice. That’s right folks, it was double payday here at uTest!