No, that’s not the start of a riddle or a joke. In fact, it’s the all-too-serious ramification of a 12-year old software glitch that afflicting Britain’s Driver and Vehicle Licensing Agencies (DVLA) and affecting the final wishes of countless families.
It seems that a software bug that dates back to 1999 has incorrectly recorded the donor preferences of 444,031 people. And while the circumstances surrounding this glitch are serious, it underscores an important point: in modern society, even things that we don’t associate with technology are supported and driven by software, and thus, are susceptible to defects. Organizations, whether private companies or public agencies, have a responsibility to thoroughly test their software and secure their data.
The cost for betraying that responsibility is the lost trust of that organization’s user base. And that trust, once lost, is difficult to win back. A bit more about this story after the jump: