The Ins and Outs of Writing an Effective Mobile Bug Report (Part II)

Be sure to check out Part I of Daniel Knott’s articleimages on effective mobile bug reports for further context before continuing on.

Here’s the rest of the information you should plan on including in every bug report.

Network Condition and Environment

When filing a mobile bug, it’s important to provide some information about the network condition and the environment in which the bug occurred. This will help to identify the problem more easily and will possibly show some side effects no one has thought of.

  • Bad: “No information” or “Happened on my way to work”
  • Good: “I was connected to a 3G network while I was walking through the city center.”

Language

If your app supports several languages, provide this information in your bug report.

  • Bad: “No information”
  • Good: “I was using the German language version of the app.”

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The Ins and Outs of Writing an Effective Mobile Bug Report (Part I)

If you find a bug within a mobile app, you need to report it in order to get it fixed. Filing mobile bug reports requires some additional information 250x250xbug_report1-250x250.png.pagespeed.ic_.H3eXAv82fDthat the developers need in order to reproduce and fix the bug.

But what is important when filing a mobile bug? What should a bug report look like? Before I answer those two questions, I want to raise another one: “Why even send a bug report?”

Bug reports are very important for the product owner, product manager and the developers. Firstly, a bug report tells the developers and the product owner about issues they were not aware of. Reports also help identify possible new features no one has thought of, and, last but not least, they provide useful information about how a customer may use the software. All of this information can be used to improve the software.

Whenever you find something strange or if something behaves differently or looks weird, don’t hesitate to file a bug report.

Now onto the question of what a bug should look like and what’s important when filing it. It should contain as much information as possible in order to identify, reproduce and fix the bug. Having said that, your report should only include information that’s important to handling the bug, so try to avoid adding any useless information. Additionally, only describe one error per bug. Don’t combine, group or create containers for bugs. It’s likely that not all of the bugs will be fixed at the same time, so refrain from combining or grouping them.

Here’s the information you should plan on including in every bug report.

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My Weekend with the Goat Simulator App

We often talk about the newest and hottest mobile apps at the uTest Community Management desk. Recently, I was curious if I was missing out on any top apps that I didn’t already have on my Samsung Galaxy S4. I am surrounded by a sea of iPhone users so I am used to not getting in on the latest apps until (much, much) later. Of course, I have the requisite social media, weather, and news apps installed but what is really hot for the Android app market these days? I checked out the top paid apps in the Google Play store and, to my surprise, the one odd app that stuck out is the Goat Simulator at #9 on the Top 10 list. Screenshot_2014-10-10-19-10-05

Per the app’s description: “Gameplay-wise, Goat Simulator is all about causing as much destruction as you possibly can as a goat. It has been compared to an old-school skating game, except instead of being a skater, you’re a goat, and instead of doing tricks, you wreck stuff. When it comes to goats, not even the sky is the limit, as you can probably just bug through it and crash the game. Disclaimer: Goat Simulator is a completely stupid game and, to be honest, you should probably spend your money on something else, such as a hula hoop, a pile of bricks, or maybe pool your money together with your friends and buy a real goat.”Continue Reading

Software Testing Budgets on the Rise, Focused on the ‘New IT’

Software testing and QA budgets keep on going up, and shiny, new toys are all of their focus.3C8D67088BE44F318BC592671BC43

According to a ZDNet report based off of a new survey of 1,543 CIOs, conducted and published by Capgemini and HP, “for the first time, most IT testing and QA dollars are now being spent on new stuff, such as social, mobile, analytics, cloud and the Internet of Things, and less of it on simply modernizing and maintaining legacy systems and applications.”

In fact, this “new IT” is making up 52 percent of the testing budgets, up from 41 percent in 2012. And it’s just part of a trend of rising testing budgets in general, hopefully good news for testers — testing now represents 26 percent of total IT budgets on average, up from 18 percent in 2012, and projected to rise to 29 percent by 2017.

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uTest to Provide Coverage Next Week from STARWEST in Anaheim

star_west_logo-150x150Headed to STARWEST in Anaheim, CA, next week? uTest will be there for the final three days of the nearly week-long esteemed testing event of the Fall. We’ll also be live tweeting and interviewing conference attendees all week.

In a clever spin on the hit TV show Breaking Bad, the 2014 theme is Breaking Software. The conference is billed as the premier event for software testers and quality assurance professionals—covering all your testing needs with 100+ learning and networking opportunities including: keynotes featuring recognized thought-leaders, in-depth half- and full-day tutorials, and conference sessions covering major testing issues and solutions.

Some of this year’s keynotes include The Power of an Individual Tester: The HealthCare.gov Experience, by Ben Simo of eBay. If you weren’t there for Ben Simo’s similar session at CAST 2014 in NYC in August, you’re in for a treat — this was a cant-miss keynote.

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‘Tis the Season for uTest Community Contests

If you haven’t noticed, we’ve gone a little crazy over tester recognition at uTest lately. We closed out the summer by crowning the victors of our epic Bug Battle and Ideal Tool contests.  Then we made a nice new home for our Testers of the Quarter and our uTesters of the Year in our Hall of Famelight-bulbs

To keep the excitement going, we thought we’d bring some cash and prizes to help highlight two other areas of software testing: your testing workspace and your favorite testing tools. We have two contests running in the uTest Forums right now:

Your Testing Workspace

What does your sanctuary of testing bliss say about you? This month’s uTest Community contest asks you to take a step back and examine this question – and take a picture of this testing workspace in the process!

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Don’t Say That: Five of the Most Disliked Software Testing Terms

When you say that, you just sound like a jerk.YOU_DONT_SAY

Or maybe at least don’t sound like you completely know what you’re talking about. There are many words and phrases used within the software testing realm that have caused much anguish amongst testers, either because the terms are so vastly overused or are grossly inaccurate in how they are used.

In the past on the uTest Blog, we’ve covered software testing buzzwords, but a tester in our community recently took it a step further in our Forums, coming up with terminology that has caused such unrest beyond the normal annoyances of buzzwords. Here are some of the highlights from the discussion, in the words of our testers:

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iOS Log Capture Tool Showdown: iPhone Configuration Utility vs. iTools

When capturing system information critical for bug reports and reproducing bugs in action, iPhone Configuration Utility is often used as the default tool for capturing iOS logs. But is the standaiTools_logo_Realrd the best option out there for testers? VSiphone_config_real1

In this week’s Testing Tool Showdown, we’ve pitted the iPhone Configuration Utility against iTools to see which has garnered more support. The former is by far the standard testers within the uTest Community use for log capture, and has earned a five-star average review in our Tool Reviews. Here’s some of what our users have to say:

  • IPCU is handy for installing apps that iTunes has issues with. The console log alone is also a quick and easy way to got the logs you need.
  • I have used this tool many times when needing to grab a console log and overall I have found it works well
  • Lightweight and useful. Hard to beat.

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A Bittersweet Transition from the uTest Community

It’s with a heavy heart that I announce that after 5.5+ years of dedication to the uTest Community, I will be transitioning to a different role within the comPeter-Shihpany.

This move comes as an opportunistic one, as I now will be tasked with ways to help prospective customers understand the value that the uTest Community brings to their software lifecycle. And if I succeed in this new role, greater opportunities will be unlocked for you.

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Tickets for UK’s TestBash 2015 Now on Sale

3-TestBash-Banners-2015-10Tickets for one of the biggest testing events of the year in the United Kingdom, TestBash, are now on sale for the 2015 edition.

According to host of the event Ministry of Testing, “TestBash is the leading software testing conference within the UK. We invite testers who we believe are the best and most interesting people to talk  all sorts of crazy things related to software testing. Our mission is to inspire a generation of testers to learn more about their craft and create professional friendships that create a long lasting support network.

Some of the sessions for TestBash 2015, taking place March 26-27, include:

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