uTest University recently hosted a “How to Find Highly Valuable Bugs” live webinar, led by Test Team Leads (TTLs) Dave D’Amico and Todd Miller. Dave’s experience in software support/system administration and Todd ‘s perspective as a former test manager on the customer side provided some unique insights into the bug hunting and bug reporting process.
Some tester tips from the webinar include:
- It is important to know the customer’s product life cycle and where your testing fits in to that life cycle.
- Know the scope and known issues for your test cycle so that you recognize a high value bug when you encounter one.
- Monitor the cycle and see what other testers are submitting. Are there traits to the approved bugs that you adopt to improve your own reporting?
- Every cycle is unique, so a tester needs to adapt based on the information given in each new cycle.
- Context builds value! Bug reports often get sent to people on the customer side who were not part of the test cycle. Make sure your bug report is written so that everyone can understand it.
In this excerpt from the webinar, Dave and Todd talk about the concept of “high value” and why that can be different between different customers and test cycles. You can also view the full recorded webinar.