According to Inc.com, there are hundreds of new virtual and physical technology tools for businesses that come out every year. Some examples of these technological tools are smart phone sensors that act as credit cards, ready-made e-commerce websites, and and endless number of Saas products. However, there are common pitfalls experienced by many companies when adopting new technologies.
Failure to Design a Process for Implementation and Evaluation
When adopting new technologies, IT and management tends to internally discuss and prepare technology implementation without outside involvement, as this is often a costly and complex process. However, when they officially start the process, in many cases the last ones to know about new technology are the users themselves. In order to prevent any disruption or backlash, is is therefore best to start the integration process through informing employees and customers about the potential changes at the beginning. Failure to do this will result in delays and frustration. Additionally, the implementation timeline should incorporate adequate training, and time for adjustment. In order to avoid these problems, it is important to continually evaluate how both employees and customers are adapting to the new technology. Continue Reading →