Note: The following is a guest submission to the uTest Blog from Sanjay Zalavadia.
By considering the performance of in-development software from the perspective of the end user, QA teams can better address disruptive issues.
Software testing can often be an arduous and stressful process. Even in traditional waterfall production methods, quality assurance teams are typically faced with a months-long period colloquially known as the “death march” as developments near release. During these moments, QA management and teams hunker down and toil away, attempting to address as many remaining coding flaws as possible before the software goes into production. The proliferation of agile development principles has only escalated this trend as QA members are constantly working to identify areas of improvement during the entire course of development.
It’s understandable if QA objectives become a little shortsighted under these conditions and testers place all of their focus on finding bugs and coding errors. However, testing managers need to remain cognizant of the ultimate goal of any successful development process: optimizing the end user experience.
QA performance cannot be measured by the number of bug reports generated, but by the satisfaction of software users following a product’s release. To that end, it is advantageous to consider the viewpoint of the consumer and incorporate user feedback into the development process.
Usability critical to software performance
In a truly agile software development project, user feedback is a critical component of the production cycle, helping to guide tester and developer efforts to improve the performance of the application.
By considering how individuals engage with a piece of software and what problems may commonly occur or will be most disruptive to the user experience, developers and QA teams can better focus on addressing those issues. That fact is that despite the best efforts of software testers, coding flaws are essentially an inevitability. No software is 100 percent perfectly written, but the most successful programs are often those that perform at an optimal level with a bare minimum of usability issues.
In a Software Testing Help post, quality assurance expert Santhosh Kumar Ponnusamy outlined several of the traits characterizing a successful tester. In particular, he highlighted the openness to consider the end user viewpoint and the staunch commitment to improving consumer satisfaction.